Amazon Interview Questions 2011 Email/Chat Support LogoAmazon Interview Questions 2011 , Here’s the List of Frequently asked interview questions for those candidates who want to start their career with a job in I’ve been receiving lot’s of requests to publish the frequently asked interview questions in, so I’m doing this article for my Visitors. Amazon is really growing like anything, so there will be a good career growth in Amazon.

Amazon Interview Questions 2011 – 15 FAQ’s

1) Why you want to join
2) What do you know about
3) After 5 years down the line, where do you want to see yourself?
4) What are the essential skills required for a Customer support Associate?
5) What’s the most difficult decision you made in your life till Now?
6) Are you expecting a Long term career with Amazon?
7) Are you interested in doing MBA? If YES? When? Why?
*) If you’re interested in doing MBA, Why don’t you join now itself, Why do you want a job Now?
9) Do you have good knowledge in Computers?
10) What are Email clients?
11) What’s your typing Speed?
12) How much salary do you expect?(One of the Most Important Question !!)

If you are a B.Tech/B.E/MCA Student, You will definitely need to answer the below questions to get selected.

13) Being a B.Tech Graduate why you want join Amazon?
14) You’ve good percentage, why are you interested in Customer Support field, Instead of IT?

If you’re a MBA Student, You need to answer the below Question?

1) Having done MBA, why you want to start your career in Customer Support?

According to me, the most important question which you need to answer to get a job in is the first Question in the list, “Why you want to join”, If you answer this question well, then i think the job is yours. All the other questions are general questions which will be asked in almost all the interviews.

You can also read one of the candidates, Personal Interview Experience through the below link: Personal Interview Experience

If you are not aware of the Selection Procedure/Interview Pattern in, You can know it from the below link: Interview Process 2011 for Email/Chat Support

If you’ve any more Questions, please ask them as comments, I’ll be happy to help you.

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31 Responses to "Amazon Interview Questions 2011 Email/Chat Support"

      1. Hi bharath,i am going to attend amazon interview tomorrow…Please help me with the answers to the questions please as to why amazon……

        1. Hello Priya, Just explain them that “Amazon is such a huge organization where every employee gets their bit to contribute to the growth of it. Learn lot’s of new things, excel in their career, Say them that, You’re very good at your soft skills and through which you’re going to reply to their customers in a better way to satisfy them. Say them that, You get pleasure from solving customers issues, resolving their problems, and so explain them that, you’ll be a big asset to organization and Amazon is the best company for you to prove your worth.” Don’t forget to go through the Amazon Profile.

  1. hai iam going to attend genpact/sitel bpo walkin tommorow at begumpet

    i have doubt….is there any bond for these bpo jobs?if yes how may months?

    iam leaving to US in this meanwhile i want to work….so can i know are these bpo jobs suitable for me and are night shifts particular to girls?

    plz help me

    1. Hello Swathi, I hope there will be no Bonds. In Amazon there is no Bond. If there is any bond, Think Twice Before Joining. There are many girls like you working in the companies in Night Shifts, So i don’t think it’s a problem.

    1. Hello Vinil, It’s an Online Examination, So unfortunately no Previous Papers are available and also it’s a random exam. I mean questions will be generated on the spot itself from a Huge Database. So even Previous Papers will not help you.

  2. Hello bharath.. Am a BE graduate n worked as alecturer for an year… Now im looking for a career in amazon… Can i reveil my experience?

  3. Hello Bharath,

    I had an experience for 8 months in Sutherland ( Amazon Process ) and I know about the policies
    , process of Amazon and how to solve the customer issues in a best way. Can I attend the interview..?

  4. hi bharat….
    i’m an mba(hr) graduate.i’m going to attend intrw fr customer support e-mail process in amazon tmrw.can u please tell me wt ans i should give fr the question ‘y amazon’ to satisy interviewer in a better way..please send me the reply..

  5. Hi Bharath,

    I’ve 16 months experience working in 247 inc. for a top american online shopping process (an competitor of Amazon). I’m looking for a change asap, can I join amazon now. Plz let me know soon so that I can join Amazon. I tried calling at their yeshwantpur office but no one is picking the call.

    Chirag Pandey

  6. Hi Bharat,

    I m a MBA(marketing) graduate, and i m going to attend the interview for the post of EMAIL SUPPORT. Can you tell me what all interview rounds ll b there.. what all things i have to prepare for the interview……

    Thank you..

  7. Shivani Tambolikar · Edit

    Hello Sir/Madam,

    I am Shivani Tambolikar, working as a Customer Service Representative ( Chat Process) from the past 33 months with Sitel India.
    My current CTC is 2.0 per annum. I have gone through the interview process from Google “Magma Infotech Hiring for Amazon” and i am interested to work for Amazon, could you please let me know if i am eligible for the vacancies going now right now cause as per the “Magma Infotech Hiring for Amazon” the package offered is 1.3 per annum.

    Please do the needful.
    Thank you

    Your’s Faithfully
    Shivani Tambolikar


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